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Healthcare and Hospital Accessibility Requirements
Focus on the patient journeys where barriers create the highest risk, like finding a time and booking appointments, accessing the patient portal, filling intake forms, and understanding follow-up steps.
For patient portal and appointment workflows, use our User Journey Scanning page to test complete healthcare flows end to end, or use the Chrome extension for quick page-level checks during development.
What is required
- The European Accessibility Act became enforceable on 28 June 2025.
- EN 301 549 is the core technical standard used in EU accessibility programs.
- For web content, WCAG 2.1 Level AA remains the practical baseline under EN 301 549.
Journeys to prioritize first
- Find care and book appointments
- Create an account, sign in, and recover access
- Complete intake, consent, and insurance forms
- Read test results and follow-up instructions
- Contact support for urgent and non-urgent care
Data-driven WCAG checks
| Priority area | Why it matters | What to track |
|---|---|---|
| Forms and error recovery | If labels and errors are unclear, patients can miss important steps. | Form completion rate and drop-off by step |
| Keyboard and focus behavior | Calendars and dialogs can block users who navigate by keyboard. | Keyboard-only task success for core journeys |
| Contrast and readability | Low contrast can make critical instructions hard to read. | Template-level contrast pass rate |
| Screen reader compatibility | Poor structure and unclear control names make tasks slower and less reliable. | Manual screen-reader pass rate on top journeys |
PDF compliance
If your customer journey includes statements, contracts, invoices, or policy documents, validate PDFs as part of the same release process. WCAG and EN 301 549 expectations apply to document access, not only web pages.
Scan PDF compliancePrimary sources
Next step
Run a scan on your highest-risk journeys, then use platform workflows to track fixes over time.